International Shipping Notice
All international orders are shipped via SF Express.
You can track your shipment here: SF Express Tracking
Customs duties, and import taxes
are determined by the destination country and will be collected by the courier upon delivery.
International Shipping Rates
Hong Kong / Macau / China: NT$700
Asia (including Japan, South Korea, Malaysia, Singapore, Thailand): NT$1,500
Australia / New Zealand: NT$2,800
Canada / United States: NT$2,800
Europe: NT$2,800
*We are not responsible for customs duties, import taxes, or any additional fees charged by your destination country.
For customs compliance, all shipments are declared with the actual purchase value and accurate product descriptions on the Commercial Invoice.
We are unable to undervalue shipments or mark orders as gifts.
Frequently Asked Questions
Q1. Where do your products come from?
All products are sourced from retailers around the world,
primarily from Europe and the United States.
Every order is legally imported with customs declaration and applicable taxes paid.
Q2. Can you help me purchase an item that isn't listed on your website?
Absolutely! Please contact us via our official LINE account (@mpourquoi).
To help us assist you as quickly as possible, please provide:
- Product name
- Product photo
- Specifications (size, color, capacity, etc.)
Having complete information helps us speeds up the quotation process!
Q3. How can I be sure the products are authentic?
M.POURQUOI is a legally registered business
and we guarantee that all products are 100% authentic.
Upon request, we can also provide proof of purchase in electronic format.
Q4. Why has the price changed since I last checked?
As many of our products are sourced internationally,
prices may fluctuate depending on overseas retailer pricing and exchange rates.
Whenever we receive promotional pricing from our suppliers,
we do our best to pass those savings on to you!
Order Information
Q1. How long will it take to receive my order?
International delivery times may vary depending on SF Express.
You can track your shipment here: SF Express Tracking
Once your payment has been confirmed:
- In-stock items: Shipped within 1–2 business days
- Pre-order items: Shipped within 7–30 business days
Business days exclude weekends and public holidays.
Q2. Do I need an account to place an order?
No. You can check out as a guest.
However, becoming a member allows you to:
- Track your order status
- Enjoy birthday rewards
- Receive exclusive member coupons
Q3. I have an urgent question about my order. What's the fastest way to contact you?
Please contact us through official LINE account (@mpourquoi)
for the quickest response.
To help us locate your order efficiently, please have your order number ready.
Q4. Can I cancel my order before it ships?
Once an order has been placed, it is considered a confirmed purchase.
Customers who fail to complete payment over two occasions,
or repeatedly request unreasonable order cancellations, may be restricted from placing future orders.
Returns & Exchanges
International Orders
Due to the nature of international shipping and overseas sourcing, we are unable to accept returns or exchanges for international orders unless:
• The item is damaged during transit.
• The incorrect item was shipped.
• The item has a manufacturing defect.
Please contact us within 3 days of receiving your order and provide clear photos or videos for review.
Once approved, we will arrange a replacement or an appropriate solution.
*We are not responsible for customs duties, import taxes, or any additional fees charged by your destination country.
Store Information
Official LINE: @mpourquoi
Customer Support Email: info.pourquoi@gmail.com